Cloud Support Engineer + Datadog

REMOTE Cloud Support Engineer + Datadog

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unluck the value of technology and build a more sustainable, more inclusive world.

RESPONSIBILITIES

• Identify and diagnose issues and problems.
• Categorize and record reported queries and provide solutions.
• Monitor issues from start to resolution.
• Receive and handles request for service, following agreed procedures.
• Logs incidents and service requests and maintains relevant records identifies and classifies incident types and service interruptions, record incidents cataloging them by symptom and resolution.
• Trouble shoot and resolve Azure-related issues. • Create and maintain documentation for Azure configurations, processes, and procedures.
• Configure and customize Datadog dashboards to provide real-time visibility into system and application performance and maintain Datadog alerts and integrations to meet the organization´s monitoring requirements.

REQUIRED SKILLS

• Experience in tools such as JIRA, Confluence, ServiceNow, and other monitoring tools.
• Experience working with Microsoft Azure Services.
• Basic scripting and automation skills (PowerShell, Azure CLI).
• Experience performing troubleshooting in Azure Services.
• Understanding of networking concepts and protocols.
• Hands-on knowledge on Datadog and good knowledge on any other monitoring tool.
• Proficient in Datadog configurations, dashboards, and alerting.
• Experience provisioning and managing Linux servers.
• Experience troubleshooting and resolving incidents using Datadog insights.
• Demonstrate strong understanding of infrastructure components, networking, and cloud environments.

ABOUT CAPGEMINI
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to lifesaving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

 

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