Título:  Field Support Videconferencing

Hello! We are CAPGEMINI

We are very lucky to work in a sector that is leading the evolution towards a sustainable and inclusive future. The technology. The catalyst for so many solutions that we need now more than ever.

We are 360,000 PEOPLE around the world moving forward together and driven by the same passion.

No matter where we are, we can be at home, in the office, a thousand kilometers away from each other, but we are aware that OUR WORK COUNTS.

No matter what moment of life we ​​are in, we are DIVERSE in age, gender, nationality, family… we have been certified in Diversity and as an ETHICAL company more than 9 years in a row!

It doesn't matter if you are living your growth stage in life, LEARNING and TRAINING at all hours or if you need to consolidate yourself and appreciate FLEXIBILITY, CONCILIATION and tax and social BENEFITS to combine your personal and professional life. What really matters is that you can feel that you are WHERE YOU SHOULD BE to get the future you want.

Onsite Level 1 Support Technician for Video Conferencing 

We are seeking a dedicated Onsite Level 1 Support Technician to provide exceptional support for videoconferencing services 

The successful candidate will assist with the setup maintenance and troubleshooting of videoconferencing equipment and ensure seamless operation during events 

Key Responsibilities 

1 Equipment Management o Assist in the reception transportation unpacking installation testing movement removal and resetting of videoconferencing equipment including Cisco systems screens microphones speakers and audio video systems under the guidance of Level 1 

2 technicians o Support datacenter operations including servers and VG gateways Inventory and Stock Management o Manage stock inventory and ensure accurate documentation o Update the Configuration Management Database CMDB for both production and stock items 

Preventive Maintenance o Conduct routine checks and preventive maintenance visits to ensure optimal room conditions 

Onsite Support o Provide onsite support for videoconferencing systems o Address incidents and requests updating 

IT Service Management ITSM tools REMEDY with precise information 

Event Support o Assist in the preparation and execution of events ensuring all videoconferencing technology operates smoothly 

Testing and Documentation o Perform hardware tests and installations as needed o Update and maintain documentation related to equipment and processes 

Soft Skills: Excellent teamwork and collaboration skills, Strong sense of customer service and responsiveness to client needs, Ability to handle specific customer requests with professionalism and efficiency 

Requirements Fluent in English.  Working model 100 onsite 

We will evaluate all applications. At Capgemini we have a wide range of training, face-to-face, online Certifications, etc. Even if you do not have 100% of the previous requirements, we would love to meet you!