Título:  Team Leader- Unified Communications

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible.

Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

No matter what moment of life we ​​are in, we are DIVERSE in age, gender, nationality, family… we have been certified in Diversity and as an ETHICAL company more than 9 years in a row!

It doesn't matter if you are living your growth stage in life:

-LEARNING and TRAINING at all hours or if you need to consolidate yourself and appreciate

-FLEXIBILITY 

-CONCILIATION 

-Tax and social BENEFITS to combine your personal and professional life.

 What really matters is that you can feel that you are WHERE YOU SHOULD BE to get the future you want.

What will you do in the project? Team Leader role.

The Team Leader will be responsible for leading and coordinating a team of technicians and engineers in the delivery of CISCO Unified Communications managed services.

To feel comfortable in the position, you need to be able to get along well with these knowledge and responsibilities:

The primary objective of this role is to ensure operational excellence meet service level agreements SLA and ensure client satisfaction by overseeing the implementation maintenance and resolution of incidents related to CISCO systems devices and platforms ensuring optimal performance in high availability environments 

Responsibilities: 

1. Team Management:

Lead and coordinate a team of support engineers and technicians specialized in CISCO solutions 

Ensure the team meets the client s objectives and business needs by monitoring quality and delivery timelines 

Foster a dynamic inclusive and proactive work environment promoting continuous improvement and ongoing team member training 

Conduct periodic performance evaluations and facilitate professional growth for team members enhancing technical and interpersonal skills 

2. Project Coordination and Infrastructure Maintenance:

 Oversee projects for the implementation updates and optimization of CISCO infrastructure ensuring they align with client requirements

 Ensure project delivery within established timelines minimizing downtime and service disruptions 

3. Performance Management SLA:

Compliance and Reporting 

Ensure the team meets the agreed service level agreements SLAs with the client 

Monitor KPIs and service metrics to ensure the effectiveness efficiency and quality of implemented solutions 

Generate and present detailed weekly and monthly reports on SLA compliance team performance and client satisfaction 

Follow up to ensure continuous improvement of services and processes 

4. Client Interaction:

Serve as the main point of contact between the client and the technical team managing expectations and ensuring that client requirements are properly interpreted and met 

Participate in regular meetings with the client to review service performance and explore continuous improvement opportunities 

Manage problem escalations ensuring fast response times and effective solutions for critical issues 

5. Problem Resolution:

Manage and resolve incidents related to CISCO systems devices and platforms ensuring service continuity and performance 

Ensure adequate response times for critical incidents and provide effective solutions to maintain uninterrupted operations for the client 

6. Team Training and Development:

Be responsible for the annual team evaluation identifying areas for improvement and professional development opportunities 

Collaborate in the continuous tracking of professional growth ensuring each member receives the necessary support in their technical training and interpersonal skills development 

Foster a continuous learning environment ensuring the team remains updated on the latest CISCO Unified Communications innovations

English mandatory skill:  International environment so a good level of English is necessary read spoken and written

Working model 100% onsite

We will evaluate all applications. At Capgemini we have a wide range of training, face-to-face, online Certifications, etc. Even if you do not have 100% of the previous requirements, we would love to meet you!

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Apply now!