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User Researcher - Digital Factory

 

At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want.

 

By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future.

 

About Capgemini Invent

 

As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.


Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion

 

Our brand promise “Get The Future You Want” reflects our passion for people and technology and highlights the company’s commitment to inclusion and sustainability. 
An important aspect of ‘Get the Future You Want’ is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable).  We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success.  When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client.


Get The Future You Want

 

See what it’s like to work at Capgemini Invent, visit our Glassdoor page

 

 

 

As a User Researcher you'll:

 

  • Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients’ users. 
  • Contribute to creating better products and services that solve users’ problems and meets their needs. 
  • Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.  
  • Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.  
  • Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.  
  • Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.  
  • Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.  
  • Help to embed user-centred design and user research best practices into teams and the wider business. 

 

What skills and experience you'll bring:

Essential: 

 

  • Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.  
  • Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.  
  • Strong storytelling, communication, stakeholder management, and facilitation skills.  
  • Experience working in multi-disciplinary, agile teams where you’ve led the user research and influenced the design of a product or service through the insights you’ve gathered.   
  • Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys.  
  • Understanding of a range of tools and practices for in-person and remote research. 

 

Bonus Skills: 

 

  • Experience working with Government Digital Service (GDS) service standards 
  • A Bachelor’s degree in Psychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology’s unlimited potential and ability to engage with people. 
  • You know how to include a diverse range of users in appropriate research activities to help teams deliver accessible services. 
  • A love of learning – you can make the most of this growing form of technology to develop your skills in parallel with the needs of your clients. 

 

We are hiring all levels of experience. Whether you have been working as part of a small team or leading large or complex engagements, we have the role for you. Potential is also just as important to us as having the required skills. If you have the right mindset and you’re passionate about the role, we will be able to provide you with bespoke training and the support to build all the skills you need. 

An overview of the role:

 

As a User Researcher, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products. 

 

Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector (including DWP, NHS Digital, BP and Ikea). Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations.  

 

The work:

 

No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It’s really rewarding. And it’s also really varied. You’ll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time

 

Collaboration and Innovation:


We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you’ll get to know the customer’s needs and challenges, demo innovative solutions and quickly solve problems. It’ll help you discover unexpected answers together. 
    

Why Us?

 

Capgemini Invent UK is a winner at the Glassdoor Employees’ Choice Awards for the 2nd year running, placing in the top 50 employers in its list of the Best Places to Work in 2022.  

At Capgemini Invent we pride ourselves on our collaborative innovation culture and we provide autonomy in driving your own career and developing the skills they need to achieve success.  

Whilst we’re a global consultancy, we’re made up of supportive, close-knit communities all working to get the best solutions for our customers and create the best working environment for our employees.  

We offer formal training and certifications from industry leaders specific to your role, as well as informal trainings, support and mentorship in our User Experience Designer community.  

We offer interesting and challenging client engagements, opportunities to work and learn from our experienced team of User Experience Designers and the chance to experience a wide range of different clients and industries. 

 

Diversity:
Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients.  We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.


Learning and development:
There’s an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you’ll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training, everyone makes time to help and support one another - collaboration is encouraged across all of our teams.


Work/Life Harmony:
We understand that everyone has varied lives and we want you to have a great work-life balance.  So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life.


CSR:

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for an 9th year.  When you join Capgemini, you’ll join a team that does the right thing. 

 
Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.
 
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
 
In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK.
 

More information is at available at: https://www.capgemini.com/gb-en/service/invent/

Ref:  1401909
Posted on:  08-Sep-2022
Experience level:  Experienced Professional
Contract Type:  Permanent Full Time
Location: 

Any UK base, GBN, GB

Department:  Consulting & Business Transformation

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