Crowdstrike EDR | `6 to 9 years | Bengaluru & Mumbai

Job Description

• Supports Endpoint Detection and Response (EDR) applications from an operational capacity and ensures cyber security service availability for all endpoint (i.e. servers, desktops and laptops).
• Monitor EDR & AV logs 
• Monitor dashboard for compliance, threats and troubleshoot
• Check if any incidents are missed by L1 and follow up for the cause
• Basic level of fine tune policies and provide service improve plans.
• Maintain the SOP for the new events
• Supporting L1 & L2 for unresolved tickets
• Raise case and follow up with support for any issue
• Policy creation & Changes
• Major Changes in Infrastructure
• Major Incidents/Outages
• Provide Service improvement to the management
• Configuring policies on request
• Check Audit logs and fix if any disturbance.
• Working on TTP policies

Primary Skills

• CrowdStrike Falcon

Secondary Skills

• Endpoint Security