SACM | 6 to 9 Years | Bengaluru Mumbai & Pune

Job Description

• Ensure that the SACM process is Fit for Purpose
• Responsible for the process design
• Define the Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) for the process
• Coordinate the allocation of resources and/or responsibilities, while ensuring that all relevant staff have the required technical and business understanding, knowledge and training in the process, and are aware of their role in the process
• Sponsor the communication campaign to promote awareness and acceptance of the SACM process
• Provide the description, mission statement, roadmap, strategy, process objectives and metrics to measure success and obtain formal approval for the SACM process and its associated procedures.
• Monitor and review the execution of the SACM process at a high-level, ensure it remains consistent with the organization’s current culture and IT Service Management strategy and ensures coordination with all other IT processes

Primary Skills

• SACM
• ITIL

Secondary Skills

• ITIL Certified
• ITSM