Operation Delivery Management | 9 to 12 years | Mumbai

Job Description

• Responsible for delivering the RUN services to a client in accordance to the SLA contract and budget;
• Execute  the implementation of standards to clients environments;
• Provides pro-actively feedback on delivery issues and escalates (where applicable) to the SDM and/or Service Line Management;
• Pro-actively works on service improvement initiatives and Service Improvement Plans to improve service quality and implement cost reductions; 
• Pro-actively manages the day-to-day delivery relationship with the clients operational representatives;
• Is accountable for Transition to RUN sign off
• Is accountable for 3rd party management on the SLA
• Responsible for identification of operational cost and efficiency savings

Primary Skills

• Operation delivery management
• Project management
• ITIL process knowledge
• Application support / Production support team mentoring experience

Secondary Skills

• Knowledge on MS office