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NICE Solution Architect | 9 to 12 Years | Kolkata & Hyderabad

Job Description

  • Serves as the subject matter expert in key areas with a broader background in NICE
  • 5+ years of hands-on experience with implementing NICE Cloud
  • Experience in implementing capabilities including (but not limited to): Omni-channel Queuing, routing, and Social Media management systems on the enterprise level.
  • Experience with Social Listening and Social Publishing Software
  • Ability to effectively work both independently and collaboratively in a cross-functional team environment
  • Proficient in conducting Cloud contact center solutions roadmap sessions with business leadership, vendor architecture and sales support.
  • Experience providing digital experience, business automation solutions using AI/ML as well as contact center technologies
  • Good understanding of public cloud (Salesforce, AWS, Google, Microsoft) computing architectures and services
  • Provides solution consulting, technical design, and sales support for account opportunities
  • Provides ownership of Technical Solution Deliverables. These could include:
    • Participating in Discovery and Documentation of Business Requirements, Infrastructure Requirements
    • Participating in Solution/Delivery Assurance and Professional Services Handoff meetings

Primary Skill

  • NICE Cloud
  • Omni Channel Queuing

Secondary Skill

  • Salesforce
  • Google
  • AWS
Ref:  1475627
Posted on:  Dec 4, 2022
Experience level:  Experienced
Contract Type:  Permanent

Kolkata, TG, IN

Department:  Digital

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