International Voice -Customer Service I 5 to 7 Years I Kolkata

Job Description

• Responsible for calling insurance companies in US to analyse the claims and follow up on outstanding Account Receivable.
• Capable to capturing denials.
• Appeal to insurances for pending claims.
• Handle customer issues, escalation calls and coordinate with different functions, case management.
• Experience in international BPO specifically in a Voice process.
• Excellent communication (written and verbal) and comprehension skills in English.
• Open to Work from Office.

Primary Skills

• Added advantage if candidate holds prior experience in BPO, specifically in anInternational Voice or Blended process.
• Good communication (written and verbal) and comprehension skills in English.

Secondary Skills

• Willing to work in night shifts 24/7 environment.
• End to End knowledge of revenue cycle management process.