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Digital Services Lead I 12 to 14 years I Mumbai

Job Description

  • Service Delivery - Manage the overall delivery operations provided by the offshore digital services team
  • Expert implementation knowledge of web, SEO/SEM, email, social media, display advertising, Ad Words, digital analytics, content partnerships, review sites and retargeting
  • Managing the Opinion Leaders and guiding them on their personal roadmap to become influencers. Own theme channels (LinkedIn Showcase page, topic in Sociable and LinkedIn My Company)
  • Passionate about marketing technologies with an in-depth knowledge of web content management platforms and digital analytics tools
  • Develop strong working relationship with key client stakeholders across the globe and proactively address their needs
  • Act as a single point of contact & escalation point within customer organization for troubleshooting and resolving all issues arising from delivery-related account activities
  • Have a strong focus on customer value and improvement of overall customer experience
  • Have a transformation-led delivery approach with a view to bring in process optimization & automation (wherever possible)
  • Provide excellent service to marketing colleagues, helping them to make the most of our digital capabilities and channels
  • Bring new ideas and thinking, and monitor the marketplace for upcoming trends in campaigns, formats and technologies, to keep adding value
  • Communicate task and expectations clearly and provide constructive, meaningful and timely feedback to team members
  • gular mentoring and training to up skill the wider marketing and communications team.

Primary Skills

  • Digital marketing plan, end to end: Strategy, planning and execution & understanding of B2B Sales processes
  • MBA in marketing and certified in digital marketing with 11 - 15 years of proven experience of managing multiple, complex and large engagements in digital marketing operations domain and 5 - 8 years’ experience in digital and social media marketing

Secondary Skills

  • Drive up skilling programs for the team to stay relevant in the competitive domain
  • Support development of the training curriculum to grow the digital capabilities
Ref:  680389
Posted on:  Jul 9, 2021
Experience level:  Experienced
Contract Type:  Permanent

Mumbai, MH, IN

Department:  Services

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