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Incident manager | 6 to 9 years | Bengaluru & Pune

Short Description

· Asses business impact and urgency, declare Incident or trigger business continuity procedures or disaster recovery invocation scripts;

· Manage the process of the service restoration or impact reduction;

· Ensures that cross -SDO incidents are resolved effectively securing end-to-end Service Level Agreement and Service Management;

· Identifies and takes control of unallocated incidents e.g. ‘gray space’;

· Acts as escalation point for SDOs where resolution ownership is disputed;

· Provides guidance and assistance to SDOs to ensure a globally consistent approach to operational processes;

· Provides consistent communications in scope of the process and services;

· Provides high quality reports and communications;

· Ensures that customer’s business interests are maintained over and above those of any specific SDO;

· Cooperates with various SDOs, Regional/Global Change Managers;

Primary Skills

  • Incident manager

Secondary Skills

  • ITIL
Ref:  1739860
Posted on:  Mar 24, 2024
Experience level:  Experienced
Contract Type:  Permanent

Mumbai, MH, IN

Department:  Infrastructure & Service Integration

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