Remote Desktop support | 6 to 12 years | Mumbai & Bengaluru

Job Description

• experience in Remote Support Solutions.
• VDI’s Administration experience will be adding advantage. Microsoft certification or equivalent is preferred.
• Essential Duties and Responsibilities:
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows environments
• Need multi-tasking & resolves complex incidents and requests related to – One drive, google drive, SSO, O365, Printers & end user issues.
• Assist end users with their endpoint devices.
• Troubleshoot corporate applications (MS Office Suite, Enterprise supported browsers, Java Plug-ins )
• Knowledge of AV Scan
• Serves as a point of escalation for major incidents that are unresolved at the helpdesk level.

Primary skills

• Remote desktop support

Secondary skills

• VDI