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ServiceNow CSM | 9 to 13 years | Bangaluru & Pune

Job Description

  • Manage overall Support and Development Projects for the customer Assist with ITSM application projects planning testing and implementation
  • Build and maintain Service Catalogues Users Groups Roles Security Groups and Teams administration Global Reports creation and administration
  • Responsible for technical administration of all ITSM modules
  • Currently in use Create and maintain client scripts and business rules JavaScript Troubleshoot and resolve any potential ITSM application
  • Experience with managing a CMDB preferably in ServiceNow Familiarity with IT service management ITSM toolsets preferably ServiceNow
  • Experience in ITIL Service Asset Configuration Management Practical experience in ITIL service management functions and processes
  • Experience in CMDB Service Mapping and Taxonomy
  • Experiencing in CMDB Discovery Administration and Cloud Administration Prior hands on experience creating and maintaining SACM reports and dashboards
  • Experience with integrations of multiple disparate transactional systems across the enterprise
  • Required Candidate profile More than 9 years of overall experience including
  • Experience as Team lead people Manager Delivery Manager 5 years experience as a ServiceNow Administrator
  • 3 years experience with JavaScript ITIL foundation certificate is desirable

Primary Skills

  • Sevice Now
  • CSM (Customer Service Management)

Secondary Skills

  • ITIL
  • ITSM tools
Ref:  889606
Posted on:  Nov 11, 2021
Experience level:  Experienced
Contract Type:  Permanent
Location: 

Mumbai, MH, IN

Department:  Infrastructure & Service Integration

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