Contact Center Specialist I 3 to 5 Years I Noida

Job Description

• Responsible for calling insurance companies in US to analyze the claims and follow up on outstanding Account Receivable (AR).
• Capable to capturing denials.
• Appeal to insurances for pending claims.
• End to End knowledge of RCM (revenue cycle management) process.

Primary Skills

• 2-3 years’ Experience in international BPO, specifically in a Voice, Backend and Email Handling process.
• Handle customer issues, escalation calls and coordinate with different functions, case management.
• Excellent communication (written and verbal) and comprehension skills in English.

Secondary Skills

• Willing to work in 24/7 environment.
• Open to Work from Office.