Service Manager ADM

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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world 

Whitin Application Development and Maintenance (ADM) Practice we are looking for an experienced Service Manager to join our team. The ideal candidate has experience in multinational environments and delivery models involving offshore teams. It is essential that they have managed not only time management but also service costing, its evolutions, and improvements. A background in one of the following technologies (Salesforce, SAP, Custom development) is preferred, as well as certifications such as PMI, Prince, ITIL.

Long Description

In this role you will play a key role in:  

• Lead and manage service delivery, ensuring alignment with client expectations and contractual obligations. 
• Organize and oversee project work, ensuring tasks are completed on time and within budget. 
• Interact with clients to understand their needs, provide updates, and address any issues. 
• Identify opportunities to sell additional services beyond the initial scope. 
• Ensure adherence to project scope, KPIs, and deliverables. 
• Measure and report on project performance, providing detailed and accurate reporting 
   

Job Responsibilities

YOUR PROFILE 

• At least 5 years of experience in the role within structured companies;  
• Proven ability to lead and manage teams, ensuring high performance and motivation. 
• Experience in sales and business development, with a track record of upselling and expanding client engagements. 
• Strong analytical skills to measure and report on KPIs and project performance. 
• Ability to handle multiple projects simultaneously and prioritize tasks effectively. 
• Knowledge of the English language at a professional level.

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WHAT YOU’LL LOVE ABOUT WORKING HERE 

We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance 

At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world opportunities. 

We are committed to promoting the development of our resources' potential, involving them in the company life to motivate them to improve their performance, The possibility of taking ad ho c training courses and obtaining certifications on the latest technologies; 

We are committed to improving our collective performance through our inclusive work environment where diverse talents find appropriate value. Diversity is an essential aspect of our corporate culture, expanding our horizons through the dynamics related to experience, culture, ethnicity, rules of corporate behavior, personality and communication.  

Location: Rome, Milan 

ABOUT CAPGEMINI GROUP 

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.  

Get the Future You Want | www.capgemini.com 

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