PLM Application Support (Remote in México)

PLM Application Support Specialist (Remote in México)

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your role

As a PLM Application Support Specialist, you will provide critical support coverage for Teamcenter PLM and custom PLM systems. You will be responsible for resolving technical issues, assisting users, and ensuring system stability and performance across the enterprise PLM environment. In this role you will play a key role in:

• Technical Support & Issue Resolution: Provide comprehensive L1/L2/L3 support for Teamcenter PLM and custom PLM systems. Troubleshoot and resolve complex system issues, ensuring minimal disruption to business operations.Deliver technical guidance to end-users on PLM system usage and best practices

• System Monitoring & Maintenance: Monitor system health, scheduled jobs, and server performance to ensure optimal functionality. Proactively identify potential issues and implement preventive measures. Support and maintain integrations with CAD, ERP, and other enterprise tools for seamless data flow

• Cross-functional Collaboration: Work closely with global IT teams across different time zones to ensure 24x7 coverage. Collaborate with Infrastructure, Storage, and Network teams to resolve environment-related issues. Document solutions and share knowledge to improve overall support capabilities.

• Continuous Improvement: Identify recurring issues and propose long-term solutions. Maintain comprehensive support logs and contribute to knowledge bases. Participate in system enhancement initiatives to improve stability and performance

Your profile

• Good conversational English (B2, C1, C2)
• Bachelor's degree in Engineering or related
• 2 years of hands-on experience with PLM systems (Teamcenter or equivalent) in L2/L3 support roles, with strong understanding of PLM concepts and workflows.
• Working knowledge of .NET and Java-based applications, with experience in system monitoring, job scheduling, and troubleshooting enterprise applications.
• Familiarity with Oracle Database and ability to understand and troubleshoot PL/SQL queries for diagnostics and reporting.
• Understanding of enterprise integration scenarios, particularly involving CAD/ERP systems and PLM environments.
• Excellent communication and interpersonal abilities to effectively interact with users and cross-functional teams across global locations.
• Strong analytical thinking and problem-solving skills with the ability to work independently.

What you will love about working here

• Empowered Careers with Purpose: Work on meaningful projects that use technology to solve real-world challenges. Be part of a company that values sustainability, inclusion, and digital equity. Contribute to building a better future for people, planet, and society.
• Growth and Learning at Every Step: Access continuous learning through internal academies, certifications, and mentorship. Explore career mobility across roles, industries, and geographies. Be part of a “school of excellence” where your skills resonate beyond the company
• Own your growth: Open access to digital learning platforms. Digital campuses on AI, Cloud, Data or Sustainability. Award winning career acceleration programs

Need to know

• Work modality: remote
• Flexible Schedules: We support flexible working hours to accommodate different lifestyles, time zones, and family responsibilities.
• Benefits: Training, certifications, and mentorship programs
• Community Engagement: Participate in local volunteering initiatives, tech meetups, and cultural events that connect you with the Capgemini community.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms.

Get the future you want!

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.