Service Delivery Manager

RH: Vicente Ramirez

Location: Aguascalientes

Position: Service Delivery Manager

What you’ll do?

• 1 Client Relationship Management:
  ◦ Serve as the main point of contact for clients, maintaining strong relationships and ensuring consistent and clear communication.
  ◦ Collaborate closely with the client to understand their needs, manage expectations, and identify opportunities for improvement in service delivery.
  ◦ Proactively address client concerns and resolve any issues to prevent dissatisfaction or escalations.
  2 Demand Fulfillment:
  ◦ Work with clients to anticipate resource needs and coordinate with internal teams to fulfill these demands efficiently.
  ◦ Collaborate with internal Practices and other Support Functions to ensure resources align with client requirements and deliverables.
  3 Performance Oversight:
  ◦ Engage with consultants regularly to monitor their performance and address any potential issues that may impact client satisfaction.
  ◦ Provide support and guidance to consultants to ensure they meet or exceed performance expectations and maintain alignment with client needs.
  4 Cross-functional Collaboration:
  ◦ Coordinate with internal departments, including Practice Leads and Support Functions, to maintain high-quality service delivery and meet client demands.
  ◦ Work closely with other Company Entities to ensure seamless and integrated service offerings for the client.
  Qualifications:
  • Languages: Fluency in both English and Spanish is mandatory.
  • Experience: 10+ years in service delivery or account management roles, ideally within the technology, consulting.

What you’ll bring:

• ◦ Strong interpersonal and communication skills.
  ◦ Excellent problem-solving abilities and a proactive approach to client management.
  ◦ Experience working with cross-functional teams to meet complex client needs.

Soft skills:

Work Underpressure, Quality at work, Results Oriented.

What can YOU expect in a career with Capgemini?

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”