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Customer Support Analyst with French

Recruitment process for this position and onboarding trainings are conducted online.

                                      

What do you need to start?

  • Very good verbal and written French language 
  • Customer - focused attitude 
  • Good interpersonal and communication skills 
  • IT basics 

It's not essential, but we appreciate if you also have:

  • Customer support experience 

 

What duties will help you grow as an expert?

We’re currently looking for a French speaking Customer support Analyst to join the team.

He/she will be part of a team of 14 analysts, handling the customer’s requests (via mail, telephone, tickets) and translating them into the ticketing system (creation of incidents / requests). 

He/she will manage the follow-up of cases and ensure the update of documentation. 

Working hours: 07.00 - 19.00 (in 2 shifts) Monday – Friday.

 

What have we prepared for you?

Space where you can develop yourself:

  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
  • You will have a possibility to join various technical communities.
  • Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

Our legendary atmosphere:

  • We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

  • Private medical care which can be extended by a package of dental services purchased on preferential terms.
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services - part of business unit called Cloud Infrastructure Services.

Do you want to get to know us better? Watch a video: https://www.youtube.com/watch?v=L49dIpnS3lE

Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).

Ref:  630401
Posted on:  21-Mar-2021
Experience level:  Experienced Professional
Contract Type:  Fixed-term Contract
Location:  Katowice
Department:  Infrastructure & Service Integration

Apply now »