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IT Process Consultant

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

  • Very good spoken and written English
  • Efficient task management skills
  • Proactive approach, willingness to learn & mind full of ideas
  • Good knowledge and experience of ITIL processes (Mainly Incident, Change and Release management)
  • Attention to detail
  • Experience with conference calls and technical bridges
  • Ability to work under pressure

 

It's not essential, but we appreciate if you also have:

  • ITIL Foundation certificate, preferably v4
  • Knowledge about server infrastructure

 

What duties will help you grow?

  • Cooperating with various Technical Teams, Senior Incident Managers, and Regional / Global Account Managers
  • Coordination, planning, escalation, communication, and resourcing during Incident, Change and Release management
  • Working close with the business and being first point of escalation for any technical or process related issues - you will be responsible for coordinating and reporting progress of various cases

 

What have we prepared for you?

 

Space where you can develop yourself: 

  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
  • You will have a possibility to join various technical communities. 
  • Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

 

Our legendary atmosphere: 

  • We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

  • Private medical care which can be extended by a package of dental services purchased on preferential terms. 
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
  • Offices in great locations, car leasing program, carpooling options and bicycle parking. 

 

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services - part of business unit called Cloud Infrastructure Services.  

 

Do you want to get to know us better? Watch a video: https://www.youtube.com/watch?v=L49dIpnS3lE

 

Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).

Ref:  902708
Posted on:  23-Sep-2021
Experience level:  Experienced Professional
Contract Type:  Fixed-term Contract
Location:  Katowice
Department:  Infrastructure & Service Integration

Apply now »