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Customer Service Advisor with German - flexible/full remote

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

•    good knowledge of German (written and spoken), allowing smooth communication (min. B2)
•    can-do-it and problem-solving attitude  
•    the ability to talk to anyone and cooperate with a team 
•    willingness to take first steps in IT  
 
It's not essential, but we appreciate if you also have: 
•    basic IT skills (Microsoft products, internet, etc.) or a technically oriented mind  
 
We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.

 

What duties will help you grow as an expert?

You will be a member of the team which helps our customers to solve any technical issues experienced while using computer.

After an induction training you will be able to:

  • handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
  • analyze and resolve most common enquiries using step-by-step solutions provided to you

deliver high quality standard service to customers

  • cooperate with IT specialist team to deal with more complex issues

In case you won’t be able to handle it on your own, you will have a team of colleagues to always back you up.

 

What your development path can look like?

Discover IT! You will start your career from the onboarding plan where you’ll grab the basics. When you gain some experience, you will have a chance to reshape your career. We will teach you everything you need to discover the IT world as there is a variety of roles that you can choose for your career with us. You can become:

  • Incident Manager if you can think and make decisions quickly
  • Change Manager if you are well-organized and know ITIL
  • Project Manager if you want to have mastering and developing projects
  • Service Integration and Management Consultant if you like working with clients and adjusting projects to their needs
  • Junior IT Technician if you want to work directly with IT infrastructure

 

What have we prepared for you?

Joining bonus:
•    Which will be paid after successful probation period
 
Space where you can develop yourself: 
•    Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings
•    Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.
•     
Our legendary atmosphere: 
•    We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!
 
A lot of benefits:
•    Private medical care which can be extended by a package of dental services purchased on preferential terms. 
•    Private life insurance which can be extended by oncology package purchased on preferential terms.
•    Referral bonuses for recommending your friends to Capgemini.
•    Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
•    Offices in great locations, car leasing program, carpooling options and bicycle parking. 

 

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. 
In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues. 
Do you want to know more about Agent’s work? Watch a video: https://www.youtube.com/watch?v=t3y_Q2gEHiU
Do you have any additional questions about working in Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska)

Ref:  690542
Posted on:  05-Jun-2022
Experience level:  Entry Level
Contract Type:  Fixed-term Contract
Location:  Lublin
Department:  Infrastructure & Service Integration

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