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Major Incident Manager

Recruitment process for this position and onboarding trainings are conducted online.


What do you need to start?

  • Ability to rapidly assimilate and process complex information streams and adapt according to rapidly changing circumstances, ability to influence the tasks needed to resolve high priority incidents
  • Knowledge and utilization of ITSM, SNOW and other CapGemini tools used to
  • Detailed ITIL awareness, ITIL Certification would be an advantage
  • Excellent English communication skills, both written and verbal
  • Ability to facilitate and coordinate technical Major Incident Restoration Team Meetings
  • Ability to manage, track and coordinate Major Incident recovery activities across multiple support client data, ability to manage and collaborate with virtual teams
  •  Knowledge of Problem Management, Incident, Management, and Change Management 


What duties will help you grow?

  • Management and delivery of Major Incident Management
  • Coordination, planning, escalation, communication and resourcing during Major Incidents
  • Production and maintenance of the Major Incident communication, monitor and escalate status as needed for Priority 1 and 2 outage tickets
  • Provide non-technical administrative support for Major Incident Response Teams (MIRTs)
  • Ensure timely provision of agreed regular reports and documents, participation in Major Incident reviews


What have we prepared for you?

Space where you can develop yourself: 

  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
  • Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.

Our legendary atmosphere: 

  • We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

  • Private medical care which can be extended by a package of dental services purchased on preferential terms. 
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
  • Offices in great locations, car leasing program, carpooling options and bicycle parking. 


Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. 
In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues. 

Do you want to know more? Watch a video:
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).


Ref:  746681
Posted on:  29-Sep-2021
Experience level:  Experienced Professional
Contract Type:  Permanent Full Time
Location:  Opole
Department:  Infrastructure & Service Integration

Apply now »