Platform Ops Engineer (Mulesoft) | Luxury Retail Sector

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Platform Ops Engineer (Mulesoft) - Lisbon 

Capgemini Portugal is currently looking for a Platform Ops Engineer to join one of the world’s most prestigious and innovative companies in the luxury industry. 

Our Client is the owner of prestigious Maisons distinguished by their craftsmanship, creativity, and technological innovation. Our Client’s ambition is to nurture the unique heritage and values of its Maisons and businesses, while enabling them to grow and prosper in a responsible, sustainable manner over the long term. 

To leverage Lisbon’s tech spirit and infuse it into its brand-new Tech Competence Centre, our Client is looking to reinforce its technical capabilities on state-of-the-art technology and respond to the growth of their business. Their Lisbon teams will be an extension of its central Group Platforms teams and will be fully integrated in the core technology workforce. They look forward to welcoming their TCC employees and onboarding them on an exciting adventure managing modern solutions and innovative technologies through global, scaled platforms to create business value with pace and agility.  
 

Responsibilities 

Platform Monitoring and Maintenance: 

- Lead the efforts to monitor and maintain the health of our digital platforms.  

- Proactively identify potential issues and work collaboratively with cross-functional teams to implement solutions.  

- Conduct regular health checks, analyze system logs, and stay ahead of performance bottlenecks will be integral to ensuring optimal platform performance. 

 -Address immediate issues ( root cause analyses to prevent future occurrences ). 

Performance Optimization and Capacity Planning: 

- Collaborate with development teams to fine-tune configurations, conduct or support performance testing. 

- Implement scalability measures to ensure the platform can handle current and future demands.  

Security Compliance and Vulnerability Management: 

- Work closely with the security team to ensure compliance with industry standards and group policy. 

- Conduct of support regular security audits, vulnerability assessments, and implement patches and updates to safeguard against potential threats. 

Automation and Orchestration : DevOps 

- Drive the automation and orchestration efforts within the platform scope. 

- Leveraging scripting languages and orchestration tools, you will automate repetitive tasks, streamline workflows, and contribute to the development of a self-healing and self-scaling infrastructure. 

Collaboration with Development and DevOps Teams: 

- Work closely with development teams, providing operational insights during the entire development life cycle. 

- Collect feedback and new requirements from development teams to add features into the platforms and increase user’s satisfaction. 

Documentation and Knowledge Management: 

- Your role includes maintaining comprehensive documentation related to platform configurations, procedures, and troubleshooting guidelines. 

- You will establish and promote knowledge-sharing practices within the team, contributing to the overall skill development and proficiency of team members. 

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Academic Background 

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. 

Skills & Experience 

Extensive experience (3+ years) in platform operations or a similar role. 

Profound understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and virtualization technologies. 

Strong proficiency in scripting languages (e.g., Python, Bash, Go, Lua ) and automation frameworks. 

Experience with advanced monitoring and logging tools (e.g., Prometheus, ELK stack, Datadog). 

In-depth knowledge of security best practices and experience in implementing security measures. 

Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes). 

Proven SSDLC proficiency (experience with Gitlab CI, Vault, JFrog, is a plus). 

Experience with API management tools (Kong, Solace). 

Experience with IPass solutions (Boomi, SAP CPI, Informatica Cloud, MuleSoft, other...). 

Certifications such as AWS Certified DevOps Engineer, Certified Kubernetes.  

Fluent English required. 

Desired Personal Skills 

Proven track record in incident management, root cause analysis, and preventive measures. 

Strategic mindset with experience in capacity planning and performance optimization. 

Excellent problem-solving skills and the ability to work well under pressure. 

Strong communication and collaboration skills. 

Comfortable working in an agile context (Scrum, Safe, other..) 

Administrator, or similar are a plus. 

Demonstrated ability to develop and manage effective working relationships within an organization and across multiple localizations. 

Interview Process 

Our team will actively review all applications. If your application is selected, we will reach out to you for an informal introductory call.   

The next step will be meeting our Client’s team for a technical interview with team members, selected candidates will move to final interview with the Hiring Manager and HR team. Additional rounds may be engaged on a case-by-case basis. 

Important note:  

For this role you will be initially offered a contract for Capgemini Portugal. More details will be shared during the interview process.