Service Desk Analyst - French & English Speaker - Lisbon (W/M)

Capgemini Engineering

We are Capgemini Engineering. A brand part of the Capgemini Group.

We have the mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, diversity, inclusion, a purpose of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can learn more about Capgemini Engineering here: https://www.youtube.com/watch?v=MZ0Z6PjdnQo

You can help us to achieve our mission!

Now, we are part of Capgemini Group and we have more than 300,000 team members in nearly 50 countries, and we work with sectors such as aeronautics, automotive, communications, energy, life sciences, software & internet, space & defense and consumer products.

Your Mission

We are looking for motivated Service Desk Analyst to integrate a project for one of our clients.

• Provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques;
• Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution;
• Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
• Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.
• Apply problem-solving techniques to identify underlying problems and contribute to the problem management process

Initial training will be provided in order to ensure that every employee have the set of skills needed to perform the job.

Your Profile

At least B2 level at French and English

Our Offer

• Integration in a multicultural and inclusive team environment;
• Possibility to participate in international projects;
• Annual Individual Training Plan;
• Continuous training on Next;
• Referral bonuses for recommending your friends to Capgemini Engineering;
• Offices in great locations;
• Career evolution.

Capgemini Engineering is an Equal Opportunity Employer. We celebrate diversity and we do not tolerate discrimination of any kind. Whether that’s based on age, race, ethnicity, gender identity, citizenship, religion, sexual orientation, marital status, pregnancy, disability, veteran status.

Note: We inform you that our recruitment process is 100% remote 

*Capgemini has partnered with some of the world’s leading learning and development content providers, such as Pluralsight, Harvard Management or, Harvard Spark and most recently our global partnership with Coursera to create the Next digital learning platform. ‘Next’ gives all Capgemini learners access to 250,000+ courses and 3 million learning activities from 1200 sources, empowering them to fully customize and optimize their individual learning journey. All development activities on Next are recognized internally and many externally, with numerous external certifications available free of charge.