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Customer Service Advisor with English

Job Description

Hello people,

We are looking for cool and friendly colleagues who are willing to make a „better day” for the employees of our clients' companies by solving their technical issues.

You must:
- Know one foreign language: English (ideally to be able to have a fluent conversation)
- Have basic IT knowledge (like really, really basic)

With us, we promise you will:
- Improve your language skills by speaking with natives
- Have access to a lot of online trainings. You can read those when you are not busy taking calls
- Share stories with your colleagues about funny situations you encountered
- Have that feeling of joy that you get when you help someone
- Improve your IT knowledge
- Have cool work mates who will support you and provide constructive feedback

Also, you have the chance to work in a super friendly environment, with a funny, young team. Their energy, jokes and positive spirit will make the days go by easier.

You will have to deal with situations like these:
- Resetting passwords and unlocking accounts
- Installing software/apps
- Troubleshooting different software issues
- If the issue cannot be resolved, simply send it to an advanced team

And do not worry. We have a database with a lot of procedures which you can follow in order to solve different situations. Also, there are back-office team members who can help and guide you when you are dealing with complicated issues.

Ref:  851903
Posted on:  27-Dec-2021
Experience level:  Entry Level
Contract Type:  Permanent Full Time

Iasi & Suceava, RO

Department:  Infrastructure & Service Integration

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