Collections Senior Process Associate with French

Short Description

As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Is proactive in ensuring the delivery of a customer focused service to client. 

Qualifications

• Languages: French and English – minimum B2

• Microsoft Excel skills

• Customer service skills

• Strong interpersonal and negotiation skills

• Team player attitude

• Minimum 6 months of experience in customer service / financial area

Job Responsibilities

• Responsible for chasing outstanding invoices from customers of our clients;

• Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt;

• Manages an AR portfolio;

• Responsible for achieving cash collection and ageing targets;

• Negotiates, implements and documents payment solutions with customers;

• Builds and maintains strong relationships with external customers;

• Escalates disputes and protracted nonpayment situations in accordance with engagement policies;

• Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions;

• Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio;

• Maintains knowledge of the business area of the client that is supported;

• Ensures control and compliance regulations are followed;

• Able to communicate with key stakeholders across different levels in a manner that leads to desired outcomes.