ServiceNow Developer

Short Description:

The ServiceNow Developer is responsible for implement and support assignment rules. Implemented work flows. Gather, document and drive business/technical requirements for various business units. Provide strategic advice, deliver technology innovation and design / implement solutions in large and complex deployment.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 3 years of experience as a ServiceNow Developer.
• Proven experience in ServiceNow development, with a focus on the CMDB and ITSM modules.
• Proficiency in JavaScript programming for client-side and server-side scripting.
• Strong web design skills, including HTML and Angular, for service portal development.
• Ability to create reports, dashboards, and use Performance Analytics for service performance assessment.
• Familiarity with project management best practices and documentation.
• Excellent communication skills and ability to work collaboratively in a team.
• Mandatory certification(s) :

ServiceNow Certified System Administrator

ServiceNow Micro-Certification - CMDB Health

ServiceNow Micro-Certification - Configure the CMDB

ServiceNow Micro-Certification - ITSM

ServiceNow Micro-Certification - SAM

ServiceNow Micro-Certification - SPM

• Fluent English;
• Capacity to understand needs (user stories) and to develop with quality (best practices).
• Experience in Agile development expected.

Job Responsibilities:

• The ServiceNow developer specializing in the CMDB & ITSM module will be responsible for designing, developing, and maintaining features.
• Manage tables, forms, business rules, system configuration.
• Develop and maintain client-side scripts and server-side scripts on the ServiceNow platform. Create Business Rules and Scripted REST APIs to automate processes and enhance operational efficiency.
• Design and generate relevant reports to highlight information. Utilize the Performance Analytics tool to analyse data and identify potential improvements.
• Design and develop custom dashboards to enable stakeholders to visualize key performance indicators and make data-driven decisions.
• Prepare packages and components related to developments made. Ensure clear and comprehensive documentation to facilitate deployment and delivery management.
• Challenge user stories by providing technical input to BA requirements and integrate features in a global SN implementation project.
• Design, develop, and enhance the service portal using HTML and Angular languages and/or UI Builder module. Ensure a user-friendly interface and optimal user experience for system users.