Administer to Work Process Associate with English

Short Description

Qualifications

•    High school diploma
•    Very good command of English language – spoken and written
•    Attention to detail
•    Good working knowledge of MS Office
•    Strong communication skills
•    Willingness to work in a complex and dynamic environment

Job Responsibilities

•    Respond to client’s queries accurately (via phone, live chat, email and case management system)
•    Process, maintain & administer HR transactions & provide support (across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
•    Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests
•    Provide clarification of HR policies and procedures
•    Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
•    Organize knowledge sharing sessions both within the team and cross teams
•    Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
•    Liaison with third parties, vendors and multiple stake holders
•    Reporting errors and issues to the Team leader on time
•    Ensuring quality and timeliness of work 
•    Focused, diligent, high on quality and timeliness are the basic requirements for the role
•    Reporting data for personal performance and maintaining personal tracker
•    Exhibit strong problem-solving and business acumen skills
•    Demonstrate advanced proficiency in written and verbal communication skills