Administer to Work Senior Process Associate with Portuguese

Short Description

Administer to Work Senior Process Associate with Portuguese

Qualifications

• Good verbal and written communication skills in English and Portuguese – minimum B2 level;

• Valid experience of 1-2 years in HR domain;

• Experience of managing employee life cycle activities like Talent development, Mobility, Workforce administration, talent acquisition, case management, helpdesk, remuneration, etc.;

• System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.);

• Experience of maintaining data in excel, Pivot, V Look up;

• Handle complex problems raised by client and provide solution;

• Handle the client communication and client reporting;

• Excellent job organization and time management skills;

• Attention to details and very good analytical skills;

• Interaction with client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members;

• Graduation is required – Bachelor’s degree.

Job Responsibilities

• Respond to client’s queries accurately (via phone, live chat, email and case management system);

• Process, maintain & administer HR transactions & provide support (across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.);

• Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests;

• Provide clarification of HR policies and procedures;

• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan;

• Organize knowledge sharing sessions both within the team and cross teams;

• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool;

• Liaison with third parties, vendors and multiple stake holders;

• Reporting errors and issues to the Team leader on time;

• Ensuring quality and timeliness of work;

• Focused, diligent, high on quality and timeliness are the basic requirements for the role;

• Reporting data for personal performance and maintaining personal tracker;

• Exhibit strong problem-solving and business acumen skills.