Administer to Work Senior Process Associate with Portuguese
Short Description
Administer to Work Senior Process Associate with Portuguese
Qualifications
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Good verbal and written communication skills in English and Portuguese – minimum B2 level;
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Valid experience of 1-2 years in HR domain;
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Experience of managing employee life cycle activities like Talent development, Mobility, Workforce administration, talent acquisition, case management, helpdesk, remuneration, etc.;
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System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.);
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Experience of maintaining data in excel, Pivot, V Look up;
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Handle complex problems raised by client and provide solution;
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Handle the client communication and client reporting;
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Excellent job organization and time management skills;
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Attention to details and very good analytical skills;
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Interaction with client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members;
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Graduation is required – Bachelor’s degree.
Job Responsibilities
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Respond to client’s queries accurately (via phone, live chat, email and case management system);
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Process, maintain & administer HR transactions & provide support (across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.);
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Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests;
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Provide clarification of HR policies and procedures;
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Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan;
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Organize knowledge sharing sessions both within the team and cross teams;
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Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool;
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Liaison with third parties, vendors and multiple stake holders;
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Reporting errors and issues to the Team leader on time;
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Ensuring quality and timeliness of work;
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Focused, diligent, high on quality and timeliness are the basic requirements for the role;
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Reporting data for personal performance and maintaining personal tracker;
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Exhibit strong problem-solving and business acumen skills.
Iasi, RO