Associate - HR Services - CSS

Short Description

Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Performs tasks in line with the written procedures under close supervision.

Qualifications

• Strong communication skills and command in English language

• Valid experience of min. 6 months in HR domain

• Good verbal and written communication skills

• Bachelor's degree required

Job Responsibilities

• Process movements (transfers, promotion) and leaver requests

• Answer client’s calls and emails

• Process client’s queries and escalations

• Provide clarification of HR policies and procedures

• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan

• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes

• Maintain HR system catalogues

• Manage HR organization structure

• Manage time

• Adjust records

• Process separation