CE OPS Support Analyst with Spanish

Short Description

The ideal candidate will provide general commercial support to a software licensing company in order to help internal commercial team members and channel partners in quoting, pricing, reporting activities to improve sales/revenue, efficiencies, maximize customer satisfaction and drive productivity by removing operational activities from the commercial team

Qualifications

• English and Spanish: B2-C1 level

• The highschool diploma is mandatory

• Previous experience with client interaction, in roles such as Customer Service Advisor, Invoice Processor, etc.

• Previous experience in working with EXCEL

• Familiar with using various tools to extract relevant info for a specific activity

• Prior knowledge of operating with ticketing tools

• Understanding of how contracts are structured

• Know the value of process standardization and optimization

• Strong communication and team skills, leadership, and initiative.

Job Responsibilities

• Maintain deal support activities that sustain a sales opportunity flow in configuration, pricing, approvals and providing of a quotation to a customer for future orders

• Responsible for reviewing customer agreements and processing new and add-on software purchases

• Working together with client’s commercial team on Quoting and Order processing

• Analyze customer contracts to ensure that the structure of pricing and licensing are consistent with price lists and company policies

• Proper delivery of documents to stakeholders

• Gathering information to perform analysis on how to best operationalize and respond to queries

• Ability to undertake order clean-up and adherence to approval matrix for non-standard Terms & Conditions