Collections Process Associate with Spanish

Short Description

In this role you will leverage your deepening knowledge in one process or more and participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective customer service to the client. You will perform tasks in line with the written procedures or assigned by senior staff under supervision.

Qualifications

• Languages: English and Spanish - minimum B2 level

• Minimum educational requirement: High school diploma (Bachelor’s degree is preferred)

• Microsoft Excel skills

• Customer service skills

• Strong interpersonal and negotiation skills

• Team player attitude

Job Responsibilities

• Responsible for chasing outstanding invoices from customers of our clients

• Contact overdue customers and chases for payment in accordance with rules set by the engagement

• Issue and monitor automatic and manual reminders to customers 

• Document customer interactions into system

• Performs basic reconciliations

• Follow control and compliance regulations

• Maintain accurate and up to date customer details and account records

• Proactively collect and escalate overdue accounts and ensures customer payment to terms 

• Build and maintain strong relationships with external customers