Collections Process Lead

Short Description

As a Collections Specialist, you will leverage your proficient knowledge of Finance & Accounting to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. You will be proactive in ensuring the delivery of a customer focused service to client. 

Qualifications

• Above 6 months of experience in Finance & Accounting (preferably in O2C/AR);

• Minimum B2 level in Italian and English;

• High level of Customer Service skills, Client-focus attitude;

• Good analytical and communication skills;

• Ability of prioritizing and organizing own work in order to deliver within agreed timelines;

• Able to work in a dynamic environment, with people from diverse culture;

• Process management and improvement skills.

Job Responsibilities

• Monitoring accounts and contacting clients (calls, e-mails) to ask them about their overdue payments;

• Investigating and resolving unapplied payments;

• Updating account status records and collection efforts;

• Reporting on collections activity and accounts receivables status;

• Collecting relevant information and following up on other parties to complete the dispute resolution;

• Ensuring that operations are run according to engagement’s financials / budget (cost control, review financial data, budgets / forecast, ensure proper billing / invoicing based on contract etc.);