Collections Senior Process Associate with English

Short Description

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

Qualifications

• Highschool diploma is mandatory;
• English – minimum B2;
• Microsoft Excel skills – intermediate;
• Customer service skills;
• Strong interpersonal and negotiation skills;
• Team player attitude.

Job Responsibilities

• Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;

• Investigating and resolving unapplied payments;

• Initiating refunds for the overpayments;

• Updating account status records and collection efforts;

• Reporting on collections activity and accounts receivables status;

• Working schedule: Monday to Friday within business hours.