Collections Senior Process Associate with English

Short Description

As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Is proactive in ensuring the delivery of a customer focused service to client.

Qualifications

· Language: English - B2 level

· Highschool diploma is mandatory

· Microsoft Excel skills

· Customer service skills

· Strong interpersonal and negotiation skills

· Team player attitude

· Minimum 6 months of experience in financial area (O2C roles preferably)

Job Responsibilities

· Responsible for chasing outstanding invoices from customers of our clients

· Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively

· Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt

· Manages an AR portfolio. Responsible for achieving cash collection and ageing targets

· Negotiates, implements and documents payment solutions with customers

· Builds and maintains strong relationships with external customers

· Escalates disputes and protracted nonpayment situations in accordance with engagement policies

· Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions

· Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio