Collections Senior Process Associate with French

Short Description

As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Is proactive in ensuring the delivery of a customer focused service to client. 

Qualifications

• Level of languages: English-min B1+ level, French C1 level;
• Customer service skills;
• Strong interpersonal and negotiation skills;
• Team player attitude;
• Highschool diploma is mandatory.

Job Responsibilities

• Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;
• Investigating and resolving unapplied payments;
• Initiating refunds for the overpayments;
• Updating account status records and collection efforts;
• Reporting on collections activity and accounts receivables status;
• Working schedule: Monday to Friday within business hours.