Collections Senior Process Associate with Italian

Short Description

As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Is proactive in ensuring the delivery of a customer focused service to client. 

Qualifications

• Languages: English - B2 level, Second Language - C1 level

• Microsoft Excel skills

• Customer service skills

• Strong interpersonal and negotiation skills

• Team player attitude

• Use specific, simple analytical models and tools to the specific situation

• Read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken

• Minimum 6 months of experience in financial area (O2C roles preferably)

Job Responsibilities

• Responsible for chasing outstanding invoices from customers of our clients.

• Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively

• Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt. 

• Manages an AR portfolio. Responsible for achieving cash collection and ageing targets.

• Negotiates, implements and documents payment solutions with customers

• Builds and maintains strong relationships with external customers

• Escalates disputes and protracted nonpayment situations in accordance with engagement policies

• Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions

• Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio

• Maintains knowledge of the business area of the client that is supported 

• Ensures control and compliance regulations are followed