Collections Senior Process Associate with Spanish

Short Description

In this role you will leverage your deepening knowledge in one process or more and participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective customer service to the client. You will perform tasks in line with the written procedures or assigned by senior staff under supervision.

Qualifications

• Highschool diploma is mandatory;
• Languages: English and Spanish – minimum B2;
• Microsoft Excel skills – intermediate;
• Customer service skills;
• Strong interpersonal and negotiation skills;
• Team player attitude.

Job Responsibilities

• Responsible for chasing outstanding invoices from customers of our clients;
• Contact overdue customers and chase for payment in accordance with rules set by the engagement;
• Issue and monitor automatic and manual reminders to customers;
• Document customer interactions into system;
• Performs basic reconciliations;
• Proactively collect and escalate overdue accounts and ensure customer payment to terms;
• Build and maintain strong relationships with external customers;
• Working schedule: Monday to Friday within business hours.