Collections Team Lead with English
Short Description
Collections Team Lead with English
Qualifications
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High level customer service skills and very good communication skills;
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Experience in O2C area is an asset;
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Bachelor’s degree;
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Fluent English (minimum B2);
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Very good analytical skills, able to prepare complex analysis and reporting;
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Able to improve the process and to motivate the staff to do the same;
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Ability to delegate tasks and set deadlines.
Job Responsibilities
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Manages a team of Collections Specialists;
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Manages one or a few large customers on the basis of an Account Management approach;
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Ensures the implementation and adherence to the agreed collections policy;
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Responsible for achieving cash collection and ageing targets;
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Acts as first point of escalation for Credit Controllers;
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Manages, implements and maintains the Customer segmentation;
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Drives process redesign to ensure improvement within client context;
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Assesses applicability of GPM processes and matches these to client requirements.
Iasi, RO