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Collections Team Lead with English

Short Description

Collections Team Lead with English

Qualifications

  • High level customer service skills and very good communication skills;

  • Experience in O2C area is an asset;

  • Bachelor’s degree;

  • Fluent English (minimum B2);

  • Very good analytical skills, able to prepare complex analysis and reporting;

  • Able to improve the process and to motivate the staff to do the same;

  • Ability to delegate tasks and set deadlines.           

Job Responsibilities

  • Manages a team of Collections Specialists;

  • Manages one or a few large customers on the basis of an Account Management approach;

  • Ensures the implementation and adherence to the agreed collections policy;

  • Responsible for achieving cash collection and ageing targets;

  • Acts as first point of escalation for Credit Controllers;

  • Manages, implements and maintains the Customer segmentation;

  • Drives process redesign to ensure improvement within client context;

  • Assesses applicability of GPM processes and matches these to client requirements.

Ref:  1837612
Posted on:  9 Nov 2024
Experience level:  Experienced Non-Manager
Contract Type:  Permanent Full Time
Location: 

Iasi, RO

Department:  Finance & Accounting

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