Collections Team Manager

Short Description

Qualifications

• High level customer service skills and very good communication skills;
• Strong people management skills (at least 1 year of experience);
• Experience in O2C area is an asset;
• Fluent English;
• Strong people management skills (at least 1 year of experience);
• Very good analytical skills, able to prepare complex analysis and reporting;
• Able to improve the process and to motivate the staff to do the same;
• Ability to delegate tasks and set deadlines.

Job Responsibilities

• Manages a team of Collections Specialists;
• Manages one or a few large customers on the basis of an Account Management approach;
• Ensures the implementation and adherence to the agreed collections policy;
• Responsible for achieving cash collection and ageing targets;
• Acts as first point of escalation for Credit Controllers;
• Manages, implements and maintains the Customer segmentation;
• Drives process redesign to ensure improvement within client context;
• Assesses applicability of GPM processes and matches these to client requirements.