Dispute Management Process Associate with Spanish

Short Description

In this role you will leverage your deepening knowledge in one process or more and participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective customer service to the client. You will perform tasks in line with the written procedures or assigned by senior staff under supervision.

Qualifications

• Level of languages: English-min B1+ level, Spanish C1 level;
• Customer service skills;
• Strong interpersonal and negotiation skills;
• Team player attitude;
• Highschool diploma is mandatory;

Job Responsibilities

• Codes and clears deductions 
• Researches low complexity disputes and deductions for validity 
• Proposes credits for valid queries 
• If deduction is invalid, provides proof to support collection efforts 
• Reconciles accounts 
• Escalates problem accounts