Dispute Management Process Lead with Dutch

Short Description

Dispute Management Process Lead with Dutch

Qualifications

• High level customer service skills and very good communication skills;

• Highschool diploma (mandatory);

• Previous experience in Disputes / Collections;

• English and Dutch (minimum B2);

• Very good analytical skills, able to prepare analysis and reporting;

• Able to improve the process.

Job Responsibilities

• Analyses the ledger of deductions and disputes;

• Researches and resolves complex deductions and disputes;

• Performs research and collects the findings to help resolving the case using based on experience and client business knowledge;

• Can take leadership to ensure the delivery of a customer focused service to client with highly proficient knowledge of one or more processes and continually strives to improve the process ;

• Researches client specific disputes and deductions for validity;

• Raises credits for valid queries;

• Reviews and approves credits raised by team members;

• If deduction is invalid, provides proof to support collection efforts;

• Reviews account reconciliations;

• Working schedule: Monday to Friday within business hours.

Competencies and Skills