Problem Resolution Senior Process Associate with German

Short Description

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

Qualifications

• German (both written and spoken) – C1 level
• English (both written and spoken) – min B2 level
• Attention to details and analytical skills
• Have client-focused attitude
• Being open for new challenges

• Ability to work under pressure
• “Can-do” attitude and proactive approach

Job Responsibilities

• May lead and/or provide support to other team members in resolving operational issues based on his/her process expertise FPIA Role Description

• Ensures that the daily activities within his/her responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets

• Investigates and resolves problems associated with processing of invoices and purchase orders

• Receives, researches and resolves a variety of routine internal and external inquiries concerning

• account status, including communicating the resolution of discrepancies to appropriate person

• Is responsible for a customer focused service towards the client

• Problem identification and resolution of accounts payable invoices

• Reviewing instructions accompanying invoices to determine proper disposition and crediting accounts in accordance with standard procedures.

Competencies and Skills