R2A Record Process Lead with English

Short Description

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

Qualifications

• English - minimum B2 level

• Related business knowledge and experience (service delivery and people management)

• R2A Report-to-Analyze experience (OTC and R2R will be an asset)

• Strong client relationship management skills

• Impact & influence skills

• Process management and improvements skills

• Good client facing and presentation skills

• Change management skills

• Able to work on multiple tasks in demanding environment and work with people from diverse cultures

• Ability to work effectively under time pressure and with deadlines

• Teamwork approach

• Flexibility, ability to deal with ambiguity and change

Job Responsibilities

• Assures sufficient resources to perform operations for the Client

• Creates, leads and develops strong and effective teams, motivated towards effective performance and objectives realization

• Ensures that all targets and deadlines described in KPIs and SLAs are met according to Client’s expectations

• Manages turnover and recruitment processes for the project

• Accurately forecasts and manages costs and profitability for the project

• Takes care of quality improvements

• Plays a role model to influence other individuals behavior and professional development

• Defines new opportunities by identification of potential areas where scope of project can be increased

• Encourages the Client to identify other areas that could have the impact on scope increase