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R2A Record Team Lead with English

Short Description

R2A Record Team Lead with English

Qualifications

  • English – Minimum B2 level

  • Related business knowledge and experience (service delivery and people management)

  • R2A Report-to-Analyze experience (OTC and R2R will be an asset)

  • Strong client relationship management skills

  • Impact & influence skills

  • Process management and improvements skills

  • Good client facing and presentation skills

  • Change management skills

  • Able to work on multiple tasks in demanding environment and work with people from diverse cultures

  • Ability to work effectively under time pressure and with deadlines

  • Teamwork approach

  • Flexibility, ability to deal with ambiguity and change

Job Responsibilities

  • Assures sufficient resources to perform operations for the Client

  • Creates, leads and develops strong and effective teams, motivated towards effective performance and objectives realization

  • Ensures that all targets and deadlines described in KPIs and SLAs are met according to Client’s expectations

  • Manages turnover and recruitment processes for the project

  • Accurately forecasts and manages costs and profitability for the project

  • Takes care of quality improvements

  • Plays a role model to influence other individuals behavior and professional development

  • Defines new opportunities by identification of potential areas where scope of project can be increased

  • Encourages the Client to identify other areas that could have the impact on scope increase

Ref:  1837588
Posted on:  9 Nov 2024
Experience level:  Experienced Professional
Contract Type:  Permanent Full Time
Location: 

Iasi, RO

Department:  Finance & Accounting

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