Reward to Pay Process Lead

Qualifications

•    Valid experience of 3 years in HR domain
•    Strong process knowledge for workforce administration, Benefits administration, Rewards and compensation administration
•    Strong project management skills applied in a business/corporate environment
•    Experience in managing multiple design project
•    Strong client management and team management skills
•    Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.
•    System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.) 
•    Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution
•    Handle client communication and client Reporting
•    Attention to details and very good analytical skills;
•    Team Management skills

Job Responsibilities

•    Manage the client engagement.
•    Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
•    Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)
•    Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
•    Provide clarification of HR policies and procedures
•    Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
•    Organize knowledge sharing sessions both within the team and cross teams
•    Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
•    Liaison with third parties, vendors and multiple stake holders
•    Resolving errors, escalations and issues on time
•    Develop, mentor, and coach junior team members
•    Develop process excellence in Operation activities
•    Ensuring quality and timeliness of work
•    Focused, diligent, high on quality and timeliness are the basic requirements for the role
•    Contribute to team “Business As Usual” activities such as hiring, process improvement, service standardization, etc.
•    Exhibit strong problem-solving and business acumen skills.
•    Demonstrate advanced proficiency in written and verbal communication skills