Q2R Process Specialist with English

Short Description

Deliver high quality, professional and proactive service to the client, within agreed SLAs. 

Qualifications

• Knowledge for workforce administration, Benefits administration, Rewards and compensation administration

• English fluency - minimum B2 level

• Experience in HR domain: at least 6 months

• Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution

• Handle client communication and client Reporting

• Excellent job organization and time management skills

• Attention to details and very good analytical skills

• Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members. 

Job Responsibilities

• Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)

• Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)

• Provide clarification of HR policies and procedures

• Resolving errors, escalations and issues on time

• Develop process excellence in Operation activities

• Ensuring quality and timeliness of work

• Focused, diligent, high on quality and timeliness are the basic requirements for the role

• Exhibit strong problem-solving and business acumen skills.