Service Desk Process Associate with Portuguese

Short Description

Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Performs tasks in line with the written procedures under close supervision.

Qualifications

• Strong communication skills and command in English and Portuguese languages

• The team member is responsible for processing the HR data correctly and timely according to the project deadlines and to the expected quality, interacts with the Client on a daily basis via phone and email, work on resolving HR related issues, cooperate with other delivery team members, and ensure that the documentation is up to date.

• The team member must ensure they share their specialist knowledge within the team.

• Good verbal and written communication skills

• Positive team player

• Graduation is required – Bachelor’s degree

Job Responsibilities

• Process movements (transfers, promotion) and leaver requests

• Process HR Administration requests

• Answer client’s calls and emails

• Process client’s queries and escalations

• Provide clarification of HR policies and procedures

• Organize knowledge sharing sessions internal and cross teams

• Successful process related problem solving

• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan

• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes

• Maintain HR system catalogues

• Manage HR organization structure

• Manage time

• Adjust records

• Process separation

• Reporting